Skip to main content
Visit Freshworks.com Visit Freshworks

Would it be possible to hide tickets from agents, so we'd be able to store data against a ticket, without it cluttering up the agents UI. This data can then be accessed like any normal ticket field using the API / third party app. 

Hello Daniel,


You can try the Custom ticket fields app to hide/disable fields for agents. Please give it a try and let us know if you have any feedback!



Cheers!

Thanks Aravind, much appreciated!



Thank you @Daniel. Follow the Release notes forum for information about the latest updates in Freshdesk.


Cheers!


Terms of Use