In my case, I need to push some custom fields from ticket to the customer when the ticket is created newly.
So far I can able to create the backend app and got the all the ticket data apart from the custom fields.
Also getting error like "Upload a valid Package (.zip) File", while submitting the app to
the Developer portal.
1. How can I access the custom fields of the ticket, and how do I update to customer Custom fields
2. Is there any other way to build the package.
FYI.., Am using Node.Js, and Jquery.
var address = domHelper.ticket.getTicketInfo()
Thanks in advance.