How to stop tickets being assigned as SPAM

  • 25 June 2019
  • 0 replies

Good afternoon.

We currently have a batch of emails being converted in to tickets and are automatically being marked as SPAM. I have checked the rules in Dispatcher and there is no rule set up forcing this action. How do I stop this from happening? FYI I have ensured that the tickets aren't getting assigned to a contact which has been deleted. Many thanks

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