Hello Jody,

Could you please elaborate on what you have tried to download from your account?

If you're trying to download your ticket data, please follow these instructions.

If you're trying to download your account data, please follow these instructions.

If you're trying to download Freshdesk, Freshdesk is a cloud-based software that can't be downloaded.

Hope that this was useful. If I've misunderstood your question, my apologies - please let me know what you wish to download, and we'll help you through it.