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Is the API documentation complete

  • October 17, 2012
  • 2 replies
  • 43 views

I want to write a small app that polls for any open urgent tickets.

The API shown here http://freshdesk.com/api/tickets/ shows methods for getting every ticket, and getting all tickets for a user by email.

I was wondering if there was some options that aren't currently documented, such as by priority and/or by status.


If not I can still just grab every ticket ever and scan through using XPath but that causes a bit more of a burden on bandwidth than I would like to avoid if possible.

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2 replies

  • Contributor
  • 10 replies
  • November 23, 2013

How did you go with this James?


aravind.sundararajan
Skilled Expert
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Hello,


You can find our latest API documentation here. We're sunsetting API V1 soon and we advise all users to migrate to the API V2 asap.


Cheers!