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locked and blocked

A
Apprentice

Dear sir/ Madam



After I found out that a strange adress logged in or tryed to on sunday morning . I opened immediately the link to freeze my account . I received the message " oops" .

I could even well not login to my account because the 2FA code was giving "error wrong code "

second attempt and again error . I had to wait 20 minutes and so a few times .

After I made a ticket for support I 've been advised to sync the google authenticator .for the time changing that night .

Now my account is locked and for the following up of my tickets I received this message

?




Support portal has been blocked.


Due to high volume of page requests, we have blocked your IP address.

Questions? Contact support@freshdesk.com


Could you please help me to get my account back .

There are several balances I can't reach .Ticket ID - 502027



Hope you answer me soon

Kind regards

Albrecht Hanekroot


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    2 replies

    aravind.sundararajan
    Skilled Expert
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    Hello Alby,




    Hope you were able to login to the helpdesk after the temporary block was lifted. Sorry that we were not able to assist you real quick with this. In cases of portal lockout or any showstopper issues, I would advise you to get in touch with our support team directly through phone or initiate a chat on support.freshdesk.com .




    FYA,the IP address is blocked automatically by our spam watcher if it breaches the allowed limit of requests and automatically lifts the restriction in about 2 hours .




    Cheers!


    Are you interested in learning more about how our services can help add value to your business? Check out our Professional Services - https://www.freshworks.com/professional-services/ to know more & get started.
    T
    Community Debut
    • thaitranvan29
    • Community Debut
    • 1 reply
    • November 12, 2017
    My account is TRANTHAI123 that is locked so I cannot log in my account
    Please help me

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