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No new notifications

A
Apprentice

Until last Friday, my in-app notifications were working perfectly. Today, however, it stopped working. It just indicates "No new notifications":


image


I checked and there are new activities that should be shown in my notifications list (new tickets, for example). And if I click "Show more", nothing happens.


Did anyone else also start facing this issue?


Thanks!

Andre Alves de Lima

    Did this topic help you find an answer to your question?

    P
    Community Debut

    We have the same problem but not for all of our users.
    I have also seen that it suddenly works again and then the next day the problem is back.
    This has going on for at least a week or two.

    Regards,
    Peter Ekberg

    hemanth.ramya
    Community Manager
    Forum|alt.badge.img+9

    Hi Folks!


    Sorry about the delay in response. Does the issue with in-app notifications still persist? If yes, please drop an email to support@freshdesk.com and our support stars will check this further for you.


    Cheers!

    Ramya, Freshworks Community || Learn something new today, get recognized for your contributions, stay on top of product updates and build meaningful connections in our Freshdesk community. Fresh ideas, quality service :)

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