No reply button on some tickets in FreshDesk

  • 13 September 2019
  • 1 reply

Our company is a FreshDesk client for some time now.

On certain tickets that I have created for my clients, the button "Reply" is unavaillable.

Tickets have been created directly on our support portal, where I am loggued as an agent.

I am, moreover, very surprised that FreshDesk has no... support for its clients ! Only forum and FAQs, really? They don't use their own solution?

This topic has been closed for comments

1 reply

Badge +7

Hello Gilles,

Sorry for getting back to you late. We're reaching out to you via email to troubleshoot this.