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hi there,


When our customers open our Freshdesk website, they are faced with a website which is no longer working. Can we receive help on this asap?



The website shows :


{% if portal.has_solutions %}

{% translate portal.knowledge_base %}

{% for category in portal.solution_categories %} {% if category.folders_count > 0 %}

{{ category.name | link_to: category.url }}

{% for folder in category.folders %}
{{ folder | link_to_folder_with_count }}
{{ folder | article_list:5 }}
{% else %} {{ portal | filler_for_solutions }} {% endfor %}
{% endif %} {% endfor %}

{% endif %} {% if portal.has_forums %}

{% translate portal.community_forums %}

{% if portal.topics_count > 0 %}

{% translate portal.showing_recent_updates %}

{{ portal | link_to_start_topic }}
{% for category in portal.forum_categories %} {% if category.forums_count > 0 %}

{{ category.name | link_to: category.url }}

{% for forum in category.forums %}
{{ forum | link_to_forum_with_count }}
{{ forum | topic_list:3 }}
{% endfor %}
{% endif %} {% endfor %} {% else %} {{ portal | filler_for_forums }} {% endif %}

{% endif %}






Thanks in advance. 


Kind regards, Jennifer 



screenshot2020-04-09at09.25.51_47271.png

Hi Jennifer,

This error would ideally appear when there is issue with the portal customisation that was performed. Please use the URL in this(yourcompanyname.freshdesk.com/login/normal) format to login to your account and check the portal customisation performed under admin>portal>customise portal and make the necessary changes.

If you have any further queries on this please write to us at support@freshdesk.com and one of our agents would be able to assist you further on this.

Cheers!

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