Password Reset Problems

  • 10 February 2020
  • 1 reply


I have been unable to login to freshdesk for three weeks now and requesting a password reset link does not work at all. I emailed support and they sent me a link to sign up for a support account. This is not what I asked for and when I sent them a reply email explaining what it was I was actually looking for, they did not respond. Does anyone know how one goes about getting their password reset when they are an agent?

1 reply

Hi, Patrick.

Apologies for not having this addressed in a timely manner.

However, from my understanding, you reached out to our support team and they were able to help you get into your account. Do reach out to us at if you have any further concerns.

Have a good one!