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Placeholder for freshdesk instance ID fo use in Apps

  • June 21, 2016
  • 1 reply
  • 168 views
T
Contributor

It would be nice if I could use something like

var company_id = jQuery('#helpdesk_ticket_custom_field_company_id_{{freshdesk.id}}');

instead of:

var company_id = jQuery('#helpdesk_ticket_custom_field_company_id_276082');

 in apps.



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    1 reply

    T
    Contributor
    Freshdesk calls this an Account ID and I just saw that there is a window.current_account_id variable that contains that value. You can search the HTML source code of a ticket page to find it. You can also install this custom app ( and enable
    it for Ticket detail page ). Then, just view a ticket and you will see
    the Account ID at the bottom of the right sidebar. 
    <div id="current_account_id">Freshdesk Account ID is xxxxxx</div>
    
<script type="text/javascript"> 
    
  function print_current_account_id() {
    
    console.log('window.current_account_id [' + window.current_account_id + ']');
    
    jQuery('#current_account_id').html('Freshdesk Account ID is <b>' + window.current_account_id + '</b>');
    
  }
    
  jQuery(document).on('ticket_view_loaded', print_current_account_id);
    
</script>

     


     


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