Welcome

Hi Folks ! The agenda for today’s session is an excursion among the various categories available on the newly revamped Community and we call it Community 2.0 😇 💥! I’m here to break it down so you can navigate through the new layout with ease and find success with our community! We’ve made some changes to the layout of our homepage, so you can access what’s important to you swiftly. Here’s an overview of what you can find in the Community. Key Business Areas - All our products are now nestled in one of these 5 tiles available on the homepage. Welcome Center - Before you begin your journey with the Community, this is your must-visit section to access our community guide and introduce yourself to your peers. Announcements and Events - Y ou’ll find a few must-read articles and must-attend events that we recommend. CX and Customer Support : Direct any questions you might have around Freshdesk, Freshchat, Freshcaller and Customer Service Suite. IT and Service Management : Looking for infor

Hey there, welcome to the Freshworks Community! I’m Kamakshi, your designated community or forum guide to get started on the Freshworks Community . The first stop: The Community Profile. Often forgotten by many, we believe it is the best place to create a solid first impression. Please go to your profile (top right) and click on settings. Add a profile picture of your liking. Fill in the information for the remaining fields. Update your forum signature with all the relevant details. To ensure accurate identification and personalized assistance, please log in using your Business Email. And, voilà… your profile is ready!​​ Pro tip: Don’t forget to add an avatar! It does not necessarily have to be a picture of yourself, just make sure it is appropriate. It helps in adding more credibility to your profile while conversing with other community members. If you have any problems, let me know! Up Next:

Hey everyone, what’s your work view today? Share a picture that captures how you’re feeling or what your workspace looks like today. Whether it’s a shot of your desk, something inspiring, or a moment from your workday, we’d love to see it! Here’s mine!!! #WeekInProgress

Hey, hope you are having a great day! On to the next stop - this is a big one! The Events section Click on the events section in the top bar on the homepage and find yourself amongst a plethora of upcoming events. From thought leadership led webinars, Freshworks product specific tutorials, Subject matter experts led events , virtual conferences and workshops, we have something for everyone across products. Dive into an event of your choice to know more - check out the date, time, speakers and agenda. Set a reminder by adding it to your calendar! Pro tip: Hit attend to register for an event of your choice and stay updated with all the action! If you don’t receive the registration link or are unable to join the live link, please feel free to reach out to your Community Managers with a DM.

Hi! I am new to the Freshworks community. What are your best getting started tips? Thanks!

Hello, hello!! I'm Rashmi, part of the Community convoy to help you around Refresh Community. We need your help! An important aspect of building a community is encouraging members to create valuable content. Whether you are a new member or an experienced one, engaging with articles created in the community helps your peers not only feel appreciated, but also provides a sense of value for the entire community. And the easiest way to engage within the community is to HIT THAT LIKE BUTTON for any interesting threads you discover. This way, the content creator feels encouraged to create more meaningful content and other members are able to access insightful information. Now go ahead and make sure to hit that like button whenever you come across something that appeals to you and may be of interest to other folks! See ya around!! What’s the next destination?

You’d like to find help, but also want to make sure you ask the right way -- that’s amazing, you’ve come to the right place! While we’re happy to answer your questions, please ensure you abide by the Community’s Terms & Conditions. Read on, to know how you can find help here: Search using key -words and -phrases Use our search engine to scour through the many conversations, discussions, questions and articles that already exist in the community to help you There’s a high probability that what you need to know, may have already been asked and has an answer for it. At times typing out the actual problem statement or question, will help to trigger the searches to bring up the last of the articles/discussions that may be of help. Take the leap and ask the question We often find ourselves shying away from raising our hands and running a question through the room just because, what if it’s a basic question? Please do not hesitate to ask your questions. Click on the Ask the Community button,

Have you heard of Jaime? He's been seen around the Freshworks LinkedIn page sharing his experience with and insights into the Refresh Community. Here’s how the community has helped him - Network. This is your golden opportunity to connect with peers, unearth a whole new world of product understanding, and make the most out of your Freshworks suites! Every day is a party around here. Join in, let's get talking. Learn. Take a moment to upskill and accomplish with ease! Garner in-depth knowledge about Freshworks products from experts, peers, and content that gives you all the deets. Take a look - Grow. Catapult your growth! Get exclusive access to content that will help you boost your expertise within the Freshworks product suite, and beyond. For example, have you seen our tips tuesday series for Freshdesk customers? - ...And so much more! The community team is at your service!

Hello Refresh Community! I come bearing news as you take on chapter 7 of our getting started series - We consider every action you take on the community as mini milestones that must be celebrated. :D Yup, it’s true. The badges on your profiles and the rank next to your name are our way of giving back for all that you do in engaging with your fellow community members. As your trusty tour guide, I thought it only fair for me to share a glimpse into how you can earn more accolades. Ranks Good news: As soon as you make it into the Refresh Community kudumba or family, you are assigned a rank, just for starting out - ‘Community Debut’. Easy! Where does your rank show up? The title next to your name refers to the rank you are currently on. To climb up the table and make your way to the highly prestigious ‘Community Legend’, all you need to do is continue engaging - ask questions, post replies, mark best answers and like posts. Here’s a sneak peak into your first 5 ranks: Community Debut Appre

Hey folks, We are excited to be building this community with you! To continue creating a space that provides quick and easy support, I wanted to share a few tips that can help you and our members make the most out of the Refresh community when creating a discussion. Go ahead and tap the ‘Ask the community’ button on the top right corner of the homepage when you’re ready. Choose the type of article you wish to create - question, conversation or idea. Make sure to add a clear and concise title that is easily searchable. In the description box, mention the problem or question in detail to give the reader a full breakdown of what you might be facing. Please ensure your topic is nested under the right sub forum. Here’s the blueprint / structure of how the topics are organized under the CX and Customer Support BU. Don’t forget to add tags to your post - this helps in categorizing the content so our members have easy access when faced with a similar situation. Pro tip: Mark the best answer in

I’m back to take you along on another chapter to learn about a lesser known feature on the Community map. This time it’s the search bar. As a community of over 29k members, it is highly likely that the answer you are looking for is already available on Community. So, what do you need to do to find out? Head over to the homepage, type in the keywords in the search bar, and search for product updates, best practices, events and more! Tada! Where are we off to next?

Welcome to the Refresh Community, a place for you to network with like-minded professionals, peers and thought leaders, learn and gather insights across CX, IT, Sales & Marketing; and grow your business, careers and skills. As you begin finding your feet around the community, take a look at some of the ways you can share the love in our Community. Ask the community - Create new topics and initiate mindful discussions that everyone would want to be a part of. Get involved - Lend a helping hand when your fellow members have doubts that can be answered with your expertise. Take a moment to uplift and help one another. Appreciate others - Did you just come across an insightful discussion thread? Show your support by tapping the like button. Explore before posting - It is highly likely that the answer you are looking for is already available on the Community. Tip: Run a quick search in the community using keywords before starting a new conversation. Be kind - We're all in this together! Let