Chapter 2: Navigate the waters - Understanding how content is organized.

noice

Nice!! 

How do we gain access to other pages?  I get the following sometimes when I am clicking on posts through the search.  And I am logged in

 

Hello @shannon.mejia 

As we transition from the old pages, there is a possibility that some pages may break. We’re really sorry for the inconvenience. However, we are working on resolving these interim issues internally, and they should be fixed soon. Your patience during this process would be greatly appreciated.

For more info, please check out this article.

@Kamakshi V thanks for the quick reply!  I had this issue before the transition, but I waited to report it thinking the transition would resolve it.  Is there only certain forums we have access to?  Wasn’t sure if I need to update my profile or something.

Chapter 2: Navigating the Waters – Understanding How Content is Organized

Introduction

Welcome to Community 2.0! This session is designed to help you navigate our newly revamped community layout with ease. We’ve made changes to the homepage structure to improve accessibility, ensuring you can find what’s important to you quickly.

Overview of the Community Layout

The homepage is now divided into five key business areas, making it easier to locate relevant content.

Key Business Areas

1. Welcome Center – Your starting point! Access the community guide and introduce yourself to fellow members.

2. Announcements and Events – Find important updates, must-read articles, and upcoming events.

3. CX and Customer Support – Have questions about Freshdesk, Freshchat, Freshcaller, or the Customer Service Suite? This is where you’ll find answers.

4. IT and Service Management – Looking for Freshservice-related information? Jump into this section.

5. Sales & Marketing – Explore discussions on Freshsales, Freshmarketer, and industry trends.

If you have any questions, feel free to ask in the comments!