Hi Robyn,

if you want to add this any navbar link on your user portal.

1) you need to go on your customization portal and there is show you "header" part you can add this any button there fields.

if you want any help please contact us our email:-info@helpdesktheme.com

Thanks

support team

(Experts in freshdesk & freshservice theme & customization)

You can customize your navigation in your header, i got this:

<nav class="page-tabs">


	<div class="navmenu">


		<div class="page no-padding {% if portal.is_not_login_page %}no-header-tabs{% endif %}">


			{% if portal.current_tab\ == "tickets" %} 


          		<a class="nieuwe-ticket show-in-mobile" href="/en/support/tickets/new">


                <b class="nieuwe-ticket">New ticket</b></a> 


            {% endif %} {% if portal.tabs.size &gt; 0 %} 


          


          	<button class="menu-toggle show-in-mobile"></button> 


          


			<script id="rendered-js">


			jQuery("button").on("click", function () {


			jQuery("body").toggleClass("open-body");


			});


			</script>





			<nav class="stroke hide-in-mobile">


				<ul>


					<li style="list-style: none">{% for tab in portal.tabs %} {% if tab.url %}</li>





					<li>


						<a class="{% if tab.tab_type == portal.current_tab %}active{% endif %}" href="{{tab.url}}">{{ tab.label }}</a>


					</li>





					<li style="list-style: none">{% endif %} {% endfor %}</li>


				</ul>


			</nav>


		</div>


	</div>


</nav>