problem logging in ono freshdesk using Safari - agent is logged out immediately.

  • 17 September 2019
  • 0 replies

Hi there. 

One agent ( Louk Blok) in my helpdesk  ( has been using freshdesk without problems until now. 

Now he has this problem: 

When he logs in on his Mac, using Safari, he is logged out again after about 20 seconds. He then sees the public screen. 

None of the other agents has this issue. 

I have been looking into Safari, and Freshdesk, and it does not seem to be a known issue. 

Do you have any suggestions what this might be? 

Kinds regards

Christien Janson

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