Skip to main content
Visit Freshworks.com Visit Freshworks

Hello


Is there a way to remove the automatic salute (Hi insert_requester_name_here,) when clicking reply to a ticket? 


Most of times I have to delete it, which is a bit annoying in my opinion.


Thank you!


Have a look in Admin > Email Templates > Agent Reply Template

I think thats where you can change it.
Doesn't show up on my Admin section, might be a Trial limitation.

Thank you for the info.
Hi Vasco

There's no limitations in the trial version.

Can you verify this in your account once again ? Also, your Account Name and the login info ?

regards
Vijay
I found the option under Email Notifications.

Thanks
Terms of Use