Is there a way for Admins/Supervisors to review the personal canned responses our Agents set up? We'd like to have insight and possibly approval rights to make sure that all canned responses created and used by agents meet our standards.
We've found that we're able to see changes made to personal responses in the Audit Log but no actual access to the agent's folders.
Hi Julia,
For now, we don't have the ability to review the canned responses that the agent's set up.
Thanks for your insightful feedback. We are happy to explore the possibilities of this feature being picked up and will notify you once there's an update on this.
Kindly note that new enhancements are taken up based on the feasibility and implemented based on the number of asks.
Cheers!
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