Review response error shows when attempting to Send and set as Closed. The newest response has been loaded on the view. Have to force a hard refresh of the browser to be able to reply to the ticket.
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Userlevel 4
+12
Dave,
Thanks for flagging this up. Do you see this happening often with your tickets or is it the only time the error popped up even after loading the message?
Also, you'd be able to ignore the message and continue to send your reply on the ticket. Is that not the case here and the system blocked you from sending the response?
Cheers!
It happens everytime I enter a ticket shortly after it has received a reply. Usually within just a few minutes.
I cannot reply until I do a hard refresh of the browser. Going to another ticket or even back out and back in the ticket does not allow me to send the reply yet it shows on the view.
Any updates?
Userlevel 4
+12
Cheers!
Still happening, Not as often but it still does.
Looking at a ticket
1 new message pops up
Click 1 new message
scroll down, read the message
type reply
click send
Someone has just responded to this ticket. Please review their responses before you hit send
Userlevel 4
+12
We had issues with our infra setup earlier but that has been resolved now. This error message would genuinely show up when,
1. Two agents try to respond within 10-15 secs time from the previous response on the ticket.
2. An agent tries to send multiple responses within 10-15 secs timeframe.
Cheers!
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