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Search Notes Function

  • April 2, 2013
  • 1 reply
  • 41 views
M
Apprentice

When agents are logged in, they should be able to search the entire site including all the notes that have been created by other agents and the information of all status of ticket text.  Right now, it seems like the search feature does not do that.  Any ideas on this?

    rashmi.nag
    manns
    A
    3 people like this
    • rashmi.nag
      rashmi.nag
    • manns
      manns
    • A
      Arvind Ramamurti
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    1 reply

    annapoorna.venketaraman
    Skilled Expert
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    Hey Marcus,


    Thank you for reaching out to us here. 


    We are soon moving to Elastic search which will let you search for private notes created by other agents on a ticket. 


    This is currently undergoing testing cycles and we look forward to release it pretty soon.


    Thanks,

    Annapoorna 

    Head of Community

    Most helpful members this week

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