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Sending SMS Survey via Twilio When Ticket Changes to Resolved

  • February 20, 2019
  • 2 replies
  • 54 views
M
Apprentice

I created an SMS survey in Twilio and I am interested in syncing my account with FreshDesk. Basically, I’m looking to send out a survey any time a ticket is changed to resolved. Is this possible?


Or is there a way FreshDesk can send a text message to a customer once the ticket status changes to resolved? And I can just embed the survey link?

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    2 replies

    R
    Community Debut
    • rai.codup
    • Community Debut
    • 2 replies
    • February 17, 2020

    You can use Twilio Plus App to enable two-way communication 

    J
    Community Debut

    Hi Monica,

    You could make use of the Twilio integration to send messages on status change.

    Cheers!

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