I am new to freshdesk and have setup mostly everything. I have my company support email forwarded to my freshdesk email and have agent notifications turned on but whenever a ticket is submitted and me or another agent gets an email its goes straight to spam and I have added an spf record, whitelisted the email address through gfi, added to safe sender, and I have run into a brick wall. My company email is through exchange server so can someone please help.
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