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Hello,

How can I open a ticket to FreshDesk support in order to change my support portal URL?

Cheers

 


Hi Sibin,

 

You can adjust your URL by following these steps:

Admin -> portals -> your portal -> portal URL


image



Admin -> portals -> your portal -> portal URL does not allow me to change the xxxx.freshdesk.com url.  I want to change the xxxxx. part.  I am not seeking a customize with my own domain.  Please advise.


 I was just in there and it doesn't allow you to change ANYTHING.



Hello Everyone!


Apologies for the delay in response. @Sibin, we can see that your query has been addressed by our support team.


Also, the section to which @Wimpointed would help in changing your default Freshdesk URL (yourcompanyname.freshdesk.com) to a custom domain (for example, support@company.com).


We would be able to help you with your URL change request, please drop an email to support@freshdesk.com to proceed further @Corroll@Tom.


Cheers. 🙂

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