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Support URL Change

S
Apprentice
Hello,

How can I open a ticket to FreshDesk support in order to change my support portal URL?

Cheers

 

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    4 replies

    W
    Contributor
    Forum|alt.badge.img+2
    • w.terharmsel
    • Contributor
    • 16 replies
    • November 4, 2019

    Hi Sibin,

     

    You can adjust your URL by following these steps:

    Admin -> portals -> your portal -> portal URL


    image


    C
    Community Debut
    • corroll
    • Community Debut
    • 1 reply
    • February 17, 2020

    Admin -> portals -> your portal -> portal URL does not allow me to change the xxxx.freshdesk.com url.  I want to change the xxxxx. part.  I am not seeking a customize with my own domain.  Please advise.

    T
    Community Debut
    • tm
    • Community Debut
    • 1 reply
    • March 26, 2020

     I was just in there and it doesn't allow you to change ANYTHING.


    hemanth.ramya
    Community Manager
    Forum|alt.badge.img+9
    • hemanth.ramyaCommunity Manager
    • Community Manager
    • 626 replies
    • May 5, 2020

    Hello Everyone!


    Apologies for the delay in response. @Sibin, we can see that your query has been addressed by our support team.


    Also, the section to which @Wimpointed would help in changing your default Freshdesk URL (yourcompanyname.freshdesk.com) to a custom domain (for example, support@company.com).


    We would be able to help you with your URL change request, please drop an email to support@freshdesk.com to proceed further @Corroll@Tom.


    Cheers. :)

    Ramya, Freshworks Community || Learn something new today, get recognized for your contributions, stay on top of product updates and build meaningful connections in our Freshdesk community. Fresh ideas, quality service :)

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