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This sender failed our fraud detection

  • April 18, 2018
  • 1 reply
  • 25 views
B
Apprentice
  • bs
  • Apprentice

Hi all, I have recently started getting  "This sender failed our fraud detection checks and may not be who they appear to be. Learn about spoofing" on my email and customers have started to stop getting email from the ticketing system. how can i fix this.


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    1 reply

    aravind.sundararajan
    Skilled Expert
    Forum|alt.badge.img+12

    Hello,


    In the ideal scenario, we wish you don't face such email deliverability issues. However, we can still help you to solve this case - can you please help us with some more details about the emails? Is the drop-off happening only for users from a particular domain or is it happening for all emails?


    If it is only for a section of users, you can probably ask them to whitelist our sending IPs or the domain : email.freshdesk.com. You can also setup DKIM records to improve the deliverability of the emails sent from the helpdesk on behalf of your domain.


    Cheers!

    Are you interested in learning more about how our services can help add value to your business? Check out our Professional Services - https://www.freshworks.com/professional-services/ to know more & get started.
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