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We don't automatically send contact activation emails. Instead we have a verification process outside Freshdesk, based around our sales team and CRM platform.


We have code to run checks/balances between both systems. It would be nice if we could trigger the sending of contact activation emails over the API here. At the moment it's one of the only manual steps left.

Hello Tom,


The API endpoint for sending an invite to the users is now available. It'll be updated soon in our documentation here.


METHOD:PUT

URL:  https://sample.freshdesk.com/api/v2/contacts/{id}/send_invite


Cheers!

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