Incorrectly entered one agent's email address when creating all of my agents so that particular agent never received activation email. Went to Admin>Agents and edited/corrected the email address for that agent and saved. The screen updates and retains new email address just entered. If I leave that page and then come back via Admin>Agents, it still shows the old/incorrect email address I started with. Help!
Unable to edit agent email address
This topic has been closed for replies.
Updating customer Email addresses:
I saved the new, additional Email address for the user.
Then I went back into the user profile and set the new address to be the default address, and saved this.
When returning to the user's profile, I am unable to delete the secondary Email address.
I have removed the secondary Email address for another user, so I don't know is preventing me from doing it for this user.
Please help!
Tanya
Hi Guys,
Sorry for the delay in responding to this thread.
@Tanya, Could you please let us know the error message you are getting while deleting the secondary email address?.
+12Hello,
We had updated the multiple E-Mail addresses for an user feature such that it allows you to choose between the addresses and set one as primary. This would allow you to delete the secondary E-Mail address for the user.
Hope this helps!
Cheers!
Join the Community
Already have an account? Login.
Welcome back!
Sign in to pick up where you left off in the Community.
New to the community? Create an account
Social Login
Login for Freshworks Employees Login with LinkedInor sign up below
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.