Is there a way to update thumbs_up and thumbs_down properties of Solution Article through API, so I can add "Was this answer helpful?" functionality to my app?
Update thumbs_up and thumbs_down properties of Solution Article through API
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Use this API:
PUT http://YOUR_DOMAIN.freshdesk.com/support/articles/[id]/thumbs_down.json
PUT http://YOUR_DOMAIN.freshdesk.com/support/articles/[id]/thumbs_up.json
PUT http://YOUR_DOMAIN.freshdesk.com/support/articles/[id]/thumbs_down.json
PUT http://YOUR_DOMAIN.freshdesk.com/support/articles/[id]/thumbs_up.json
with no body. There are few improvements pending in this API, like supporting JSON response and proper error code when an article is already liked/disliked. We have added these features to our TODO backlog.
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