Asset search bar disappears

Hi Dan,

We have identified this as a bug at our end and a fix for this is well underway. We expect it to be deployed in our upcoming releases.

Best Regads, 

Team Freshservice

It’s been 2 years. Any update on this?  It’s driving me crazy that I can use this search.  Soooo inefficient.

I have custom fields that you can ONLY see when you select the asset type but as soon as you do you can’t search and with hundreds of assets it’s a ridiculous to have to click through pages of of assets to find the one you want.  On top of that, there’s no option to allow to show all items on a single page.  

In the couple years of using Freshservice I have found so many stupid usability issues like this that never get fixed, I don’t understand how people use the product.  It’s enough to make me want to look elsewhere.  I get that frustrated with it.

We are experiencing this bug and would like to “bump this up” in priority to get it looked at. We rely heavily on search for our assets.