We have thin client computers in our environment utilizing a Linux-based operating system called iGel. Because these clients are not using Windows, it doesn’t seem like there is a way to install the Freshservice Probe on iGel. iGel has an api we can use to export certain things, but wondering if there is a way to import assets/asset data via API.
Has anyone worked through a situation like this and how are you accomplishing this?
Hello MichaelJM,
I have made a powershell script that updates or create an asset.
The data source is an internal sql db which data is pushed from an external platform (such as Intune or Active Directory).
The Script queries the API to know if the asset exists or not, depending on that the http method used will be put or post.
Need to keep in mind the rate limit that can be managed by reading the headers value of the response to know how many “rate-credit” is left to know if you should make a pause or not (or if the process time is not an issue, you can pause the execution for a few seconds between each API Calls).
If you are still working on this i can send you some example code in case you would be interested
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