Conditional Questions on Service Item

Userlevel 4
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We have questions on our Service Items and want to trigger other questions based on the answer to those questions.  I know it is possible, but cannot figure out how to do that?  Can anyone help?


Best answer by zachary.king 23 May 2023, 23:26

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Userlevel 7
Badge +16

Hello @shannon.mejia you would want to implement Business Rules for Forms. Here is a solution article on how to get started.

Hope that helps!

Userlevel 7
Badge +13

If you use drop down fields you can use dynamic fields as well. 

Using Dynamic Sections in Ticket Forms : Freshservice but keep in mind that you can’t have another dynamic field inside the first.