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Filters populaled while no rights?

  • September 17, 2024
  • 1 reply
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I have created an Agent who has only one role and is member of one group. This role can only view an asset “in their member and observer groups”. When this Agent visits the Assets → Inventory page, the Agent indeed only sees assets which are managed by the group he is member of and can make no changes (so far so good).

But the filters on the page (like Company, Location, Managed By) are populated with data of the whole Freshservice instance and I don't want this. Is there any way to avoid this.

Best answer by zachary.king

Hello @peterkuli unfortunately the visibility into fields of an asset are not controlled by permission levels. What would fix this is a set of business rules for forms on assets. I would encourage you to make that suggestion here so that the community can vote on this and push for its implementation.

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zachary.king
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  • September 17, 2024

Hello @peterkuli unfortunately the visibility into fields of an asset are not controlled by permission levels. What would fix this is a set of business rules for forms on assets. I would encourage you to make that suggestion here so that the community can vote on this and push for its implementation.


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