Is there a way to hide the description of a service catalog item once it is submitted as an SR? I realize as an agent you can hide it manually inside the SR, but can we not have it show up there at all?
+16Hello
Only other thing I can think of is designing a browser extension that interacts with the components on the Service Request details page and auto hides the description when the ticket loads.
Best of luck
- Zach / ITOps Supervisor - ITSM
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