We have an internal requisition PDF that our users submit through email for approvals. We want to replace this process in Freshservice so users can submit requests that will eventually become purchase orders.
I’m having a hard time trying to conceptualize how such a user portal form could capture an itemized list with quantity, subtotal, total for multiple items on the same request.
For instance, a user wants to request a new computer, some office supplies, and a few things not in the service catalog. Like this, maybe:
