I need to add a service item to an existing ticket via API, but the instructions are a bit confusing and I am getting a generic error message.
This is the API instructions:
When it said sid], it usually is referring to the ticket ID, but I would assume the second cid] in this is the service item ID. That is what I used, but it isn’t working. I get error 404 not Found.
Any ideas?
Adding a service item to an existing SR via API can sometimes be tricky, especially with unclear documentation. Ensure you’re using the correct API endpoint and payload structure as specified in the API guide. For detailed tutorials and troubleshooting tips, PoEHub (https://poehub.org/) has some excellent resources that might help you resolve this issue. Good luck!
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