Skip to main content

I am trying to create a task with a multiline description thru API (see JSON below)
Description should be:
Line1
Line2
Line3
What I get in Freshservice GUI thru API is
Line1Line2Line3

I created a task within Freshservice with multiple lines and exported it.
Then I took the description from exported JSON and copied it to the description on my JSON.
Still no success. What am I doing wrong?

My JSON payload is:
    {
        "due_date": "2023-10-10T10:26:13.067Z",
        "notify_before": 0,
        "title": "Multiline Test",
        "description": "<div style=\"font-family: -apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif; font-size: 14px; \"><div>Line1<br>Line2<br>Line3</div></div>"
    }
The ‘description’ above is taken from the JSON export.
Tried other things like
   “description”: “Line1<br>Line2<br>Line3” → Line1Line2Line3
   “description”:“Line1\nLine2\Line3” → Line1Line2Line3
   “description”:n“Line1”,”Line2”,”Line3”] → error

 

Hi @Go42 

Let me check this internally with the right stakeholders and get back to you with updates on this.

Thanks


Hi @Go42 

Let me check this internally with the right stakeholders and get back to you with updates on this.

Thanks

Any updates?


I’m also facing the same issue.
FS Team, any update on this ?


Reply