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Hello FS Community!

Has anyone had any luck cloning a ticket through workflow automation? 

I will say, coding is NOT my strength, but it seems like cloning is a possibility in FreshDesk, but when I apply the same/similar parameters in Fresh Service, I’m unsuccessful.

I currently use tasks in select ticket automations, but since we track ticket counts, completing tasks is not exactly a fair way to see what users are doing. Alternatively, in our reports, when I look at who is completing tasks, it only will show the agent that closed that ticket, not those that completed the tasks under the tickets.

Help/suggestions?

-Leighanne

Do you need to close notes as well or just the base ticket ?

You can explore using API integrations or custom scripts to automate cloning. For better tracking, try setting up ticket-based automations or creating custom reports to track task completions more accurately. If you're still having trouble, reaching out to FreshService support for further guidance might be helpful. This could improve your workflow efficiency and better align with your reporting needs.

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