+3Testing adding a service request child ticket to an open service request ticket in the sandbox
Using Web Requests in the sandbox automater to create a child service request ticket.
pulling information directly from the freshservice API website
https://api.freshservice.com/#create_child_service_request
Testing the web request, I always get this error message no matter what email address or information I put in the email field.
In my case, I opened a support ticket in September and did the following:
+14Worked for me
freshservice.com/api/v2/service_catalog/items/2/place_request
{
"quantity": 1,
"parent_ticket_id": 106,
"email": "daniel.soderlund@syn.com"
}
I ran into the same issue but it turns out it stemmed from a required custom field on the service catalog item. The error message pointed to email but the issue was I hadn’t passed along the thing I had previously said was required. 🙄
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.
