Expression to check agent group membership

@daniel.soderlund  Thanks for the response. I think I am one step closer now :)

But I’m not getting it to work still. As a test I tried to just add the result from the expression builder as a ticket note using part of your suggested code and the results are “[]” which is a result of the “array of numbers” I guess. See the pictures below if that helps.

maghed wrote:

@daniel.soderlund  Thanks for the response. I think I am one step closer now :)

But I’m not getting it to work still. As a test I tried to just add the result from the expression builder as a ticket note using part of your suggested code and the results are “[]” which is a result of the “array of numbers” I guess. See the pictures below if that helps.

 

 

Can you click on the view array of number and paste it here ? 

Here is how it looks in the array. The content is the same for all 4 arrays.

But I’m beginning to think I might be doing something wrong earlier in the flow that might be feeding an empty array to the json parser, will check on that later today or tomorrow when time allows. Would an empty array result in “[]” or would that render some other result?

maghed wrote:

Here is how it looks in the array. The content is the same for all 4 arrays.

 

But I’m beginning to think I might be doing something wrong earlier in the flow that might be feeding an empty array to the json parser, will check on that later today or tomorrow when time allows. Would an empty array result in “[]” or would that render some other result?

Yes, you can always create private note with the placeholder to see the outcome 

@daniel.soderlund  Thanks for the help!

Your initial response solved my issue.

I had done a mistake earlier in the workflow as I suspected and when I corrected that it worked with your input.