Is there a way to create FreshService alerts for a sudden spike in incidents?
Our concern is missing a possible event starting point since agents are not always active after business hours or holidays.
+12Hi.
Not sure if I got you properly.
The second statement could be addressed with On-Call Management.
All about Freshservice On-Call Management : Freshservice
Learn how to use Freshservice On-Call Management : Freshservice
Your first statement sound something like Freddy should be able to work with, but not sure right now if that actually can be automated. We currently do by personal monitoring on the dashboard and ticket queue, but it definitely sounds good.
If you elaborate this, depending on it, it might be an interesting Idea.
If you decide to submit the Idea, please share it in order we could vote for it:
Freshworks Ideas | Freshworks Community
Regards,
Elvis Henriquez
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