we’ve had a request to have a status “canceled” that also closes a ticket, but keeps the status as canceled, the status doesn’t change to closed. is that possible? is there another option - perhaps a custom filed would be the answer?
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freshservice status when closing ticket
Best answer by mike.b
I don’t know if it can be done with a status or not…
We use a custom field to log why the ticket was closed (i.e. completed, false alarm, user resolved on their own, closed due to inactivity, etc.), and require that be filled in when closing the ticket.
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