Hierarchical Approval for Ticket Approvals or escalation

I’ve not seen this ability for service requests. Here is how I do my service request approvals. This workflow is for users to request software for known saas applications controlled by a security group.

In a service request I submit to the requested users manager and department head as first approval. These are brought in through AD (managers) or configured in FreshService (Department heads). If denied send notice to user and close request. If no one approves, FreshService automatically sends reminders to those that are supposed to approve. No workflow configuration needed by you.  However the service request is stuck until those identified approvers take action.

If approved then it goes to the next level for business approval, typically I have 2 users per business service to approve that.  If denied send notice to user and close request. Each saas application is listed in a custom table that includes two approvers for that application plus the Azure group name and group objectID.

Once the request is approved we validate which service request is requested and take additional steps. If you are approved, we add you to the security group automatically.

Hello, 

You could maybe do it this way 

Thank you so much Daniel, this would be helpful to test this out..as I am vacation couldn't respond earlier. Will let you know soon

It’s just a example you need to expand but the idea as to trigger the WFA when the first approval is sent and let it wait X time then check status, if it’s not approved send out a new one.

There is a option in the Approval template that the system can send out reminders. 

Hierarchical approval for ticket approvals or escalation streamlines the decision-making process. It ensures that each ticket is reviewed and addressed by the appropriate authority at different levels.

https://pk555game.pk/download/   .Thanks.

How can I implement a hierarchical approval or escalation workflow for Service Requests based on user data synced with Active Directory (AD), Chuiropractor where requests are first sent for approval to the Reporting Manager, followed by their manager, and then the Department Head if not approved?