Hi Freshworks community,
I’m facing an issue where my automation rules in Freshdesk aren’t triggering as expected. I’ve set up several rules for ticket assignments and responses, but some of them don’t seem to activate when they should. I’ve double-checked the conditions and made sure everything is configured properly, but the issue persists. Has anyone else experienced this, or can you suggest what I might be missing? Any help or insights would be much appreciated!
Thanks in advance!
+9I had the same issue in FreshService a while back. Support wasn’t able to assist with the issue or explain why it happened. I ended up moving the workflow order around and it has worked perfectly ever since. Try adjusting your Workflow order to see if that helps at all.
Hi Freshworks community,
I’m facing an issue where my automation rules in Freshdesk aren’t triggering as expected. I’ve set up several rules for ticket assignments and responses, but some of them don’t seem to activate when they should. I’ve double-checked the conditions and made sure everything is configured properly, but the issue persists. Has anyone else experienced this, or can you suggest what I might be missing? Any help or insights would be much appreciated!I’m face this problem on y automation website.
Thanks in advance!
Hi Alexshafi,
It seems like you've done some troubleshooting already. Here are a few things to check:
For example, at LimoServiceDC.net, automation can manage booking requests by sending confirmations or assigning tickets based on customer type. If this isn't working, you may want to review the settings or contact Freshdesk support.
Hope that helps!
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.
