Jira Orchestration - Lookup User

  • 11 March 2023
  • 3 replies

Userlevel 3
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Hey FS community,

I am testing the Jira Orchestration and trying to find the right syntax for the Lookup User function.  It requires a query string that I can’t seem to get the right format on.  I am trying to lookup a user’s information, specifically the userID, during the workflow so I can pass it down to the Create Issue function.  

I dug through Jira’s API docs and found the equivalent call but the syntax doesn’t not appear to match up right.  

Anyone able to use that function successfully? 


Best answer by kong-jhartmann 15 March 2023, 02:05

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3 replies

Userlevel 3
Badge +5

Strike that.  It was a permissions issue.  After I bumped the service account to our jira admins group, it’s working fine.  No magic to the query syntax, just name or email address.

Userlevel 1
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Hi! Would you be able to share how you did this? I’m running into a similar issue.


Userlevel 3
Badge +5

Hi @HeatherM14,

I had to move my service account that I used for the integration setup into our Jira Admins group.  After that I was able to run the basic queries.