JSON Line Breaks

Hi Shannon!  Not sure if you got this figured out, but I figured I’d share anyway.  We have a ton of fields that are captured from our hiring manager, so I couldn’t stand the default layout of the description on the onboard/offboarding tickets.  I haven’t finished the onboarding ticket yet, but here’s what I have for my offboard:

{
  "ticket": {
    "description": "<h3><strong>Offboard - {{ticket.lf_user_to_onboardoffboard | sanitize_html}} - {{ticket.offboarding_request.actor_1.cf_employee_s_last_day_and_time_pacific | sanitize_html}}</strong></h3><p><br /><strong>Work Details</strong></p><ul><li><strong>Location</strong>: {{ticket.offboarding_request.actor_1.cf_employee_s_location | sanitize_html}}</li><li><strong>User's Manager</strong>: {{ticket.lf_employees_manager | sanitize_html}}</li><ul><li><strong><em>NOTE</em></strong>: If the user does not have a manager listed in AD, this will be populated with who entered the offboard ticket. If so, please update the ticket with the correct manager.</li></ul><li><strong>Mailbox Access To</strong>: {{ticket.lf_mailbox_access_to | sanitize_html}}</li><li><strong>Forward Emails To</strong>: {{ticket.lf_forward_emails_to | sanitize_html}}</li><li><strong>Asset</strong>: {{P4.root.assets.assets_object.name | sanitize_html}}</li></ul><p><strong>Personal Details</strong></p><ul><li><strong>Address</strong>: {{ticket.offboarding_request.actor_1.cf_personal_home_address | sanitize_html}}</li><li><strong>Email Address</strong>: {{ticket.offboarding_request.actor_1.cf_personal_email_address | sanitize_html}}</li><li><strong>Phone Number</strong>: {{ticket.offboarding_request.actor_1.cf_personal_phone_number | sanitize_html}}</li></ul>"
  }
}

Yes HTML works in the description field. 

Sometimes I create a note or format a description inside Fresh and use API to get the HTML code. Replace the text that is dynamic with placeholders.