I created an automation to nofity the Requested For user when a ticket is created on their behalf. Works great for Service Requests, however if the person is requesting for themselves, it sends two emails to them. There doesn’t seem to be a way in the Automator to say “if Requested For Name does not equal Requester Name, don’t sent this email” - and the system doesn’t automatically notify the Requested For for some odd reason.
Am I missing something obvious? Has anyone else run into this issue or found a workaround solution?
