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Hi,

I would like to use OAuth2 so I tried to add a new credential under Credentials in Automation & Productivity. When I choose OAuth 2.0 under type and fill out all other fields and click Generate Token & Save a new tab appears but nothing happens. At the Freshservice tab, the Freshserive waiting logo is spinning infinite. It clearly waits for something, but isn't coming.

In my sandbox environment, I get a JSON with: {"status":"failure"} so that’s not quite descriptive.

I would like to see what the other party is sending back so I can investigate what is going wrong. Are there any logs available or are there other ways to investigate?

Hi @peterkuli 

Kindly check if the Access token URL, Client ID and Client Secret IDs are generated with the right value from the tenant and also check the scope as well.

If you still have issues kindly reach out to us on support@freshservice.com.

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