@adhuston  have you received any update regarding this yet? We are in a similar boat now with talking with Azure storage queue which requires content-type = text/xml for the payload but can’t seem to find any method of being able to send body as anything else besides json. 

I ended up opening a support request on the behavior.  I was told that the web request node only supports the use of JSON.  I asked for a product improvement be submitted for the ability to use XML instead of JSON, but haven’t heard back since doing that.  I’d suggest opening a product improvement request on this.  Maybe the more requests we get the more likely Fresh will be to adding the functionality. 

Thanks for the update.

I going to reach out to support today after exploring using webhooks as well since I noticed webhooks do allow us to select which way it is encoded. I am not too familiar with webhook inside of an action verses a webrequest so I need to poke around somemore to see if we can perform a condition after a webhook is sent out. There documentation does mention webhooks will try again 4 times within an hour at different time intervals based on status codes but they didn’t mention anything on being able to read those status codes ourselves. https://support.freshservice.com/en/support/solutions/articles/157143