One of the improvement practices mentioned a lot at Service Management World is value stream mapping (or value stream management).
Just wondered if people are already using it or if it’s something where a quick share of what it is would be helpful.
Page 1 / 1
I find most people don’t fully understand value stream mapping in general and what it can do for them.
Right now as an independent consultant I’m doing various projects. onboarding staff had no defined process so I just mapped out what all stakeholders who are involved with onboarding do and what order and dependencies occur. Once we had the current state we all looked at it and said WHAT ABOUT to add all the things that were missing or provided inconsistently. Next thing for us is the how do we make it simpler for all involved phase to make things easier.
To me, everything I put into workflows is a value stream effort and mapping. Business, tell me what you do then I replicate the workflow in freshservice.
I find most people don’t fully understand value stream mapping in general and what it can do for them.
Right now as an independent consultant I’m doing various projects. onboarding staff had no defined process so I just mapped out what all stakeholders who are involved with onboarding do and what order and dependencies occur. Once we had the current state we all looked at it and said WHAT ABOUT to add all the things that were missing or provided inconsistently. Next thing for us is the how do we make it simpler for all involved phase to make things easier.
To me, everything I put into workflows is a value stream effort and mapping. Business, tell me what you do then I replicate the workflow in freshservice.
Thanks for the insight
Reply
Sign in to the Community
No account yet? Create an account.
Social Login
Login for Freshworks Employees Login with LinkedInor sign up below
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.