Question

Add public note when task is completed

  • 21 December 2023
  • 0 replies
  • 45 views

Hi, not sure if anyone has come across this and can point me in the right direction…

 

I have a basic workflow that adds a public note to a ticket when a task within the ticket is marked as complete. When adding placeholders, there is an option to add fields from the task. I have tried adding

{{ittask.description}}

{{ittask.title}}

but neither show up when the note is added. Is there a way to add the details of the task that has been completed to a public note on the corresponding ticket? 

 

Thanks in advance. 

Kevin. 


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