Skip to main content
Question

Add public note when task is completed


Forum|alt.badge.img

Hi, not sure if anyone has come across this and can point me in the right direction…

 

I have a basic workflow that adds a public note to a ticket when a task within the ticket is marked as complete. When adding placeholders, there is an option to add fields from the task. I have tried adding

{{ittask.description}}

{{ittask.title}}

but neither show up when the note is added. Is there a way to add the details of the task that has been completed to a public note on the corresponding ticket? 

 

Thanks in advance. 

Kevin. 

Did this topic help you find an answer to your question?

0 replies

Join the Community or User Group to Participate in this Discussion

Reply