Hi Community,

I have multiple support emails linked to my Freshdesk: techsupport@mycompany.ca and cellphones@mycompany.ca.

The techsupport email is the primary. When someone emails cellphones, all replies (auto reply, agent replies, etc) are coming from the techsupport email when they should be coming from cellphones email instead. How do I make sure all replies come from the correct support email that they were sent to?

I have tried creating an automation that says when ticket created and sent to cellphones@mycompany.ca, skip new ticket notification, send email with custom auto reply to requester.

This works to have the custom message, but the from email address is still the techsupport one not the cellphone email.

I will send a support ticket as well since this needs to be urgently remedied but any help with this would be greatly appreciated!